EMAIL_ALREADY_REGISTERED / USERNAME_EXISTS
This account already exists.
What to do: Go to Sign In or use a different email/username.
Common Errors and How to Fix Them
If something fails during sign in, registration, or admin login, use this page to recover quickly.
Always Check First
- 1) Confirm MAIA Desktop is installed.
- 2) Confirm MAIA Desktop is open and service is running on your device.
- 3) Retry after a page refresh.
- 4) If MAIA is missing, download it here: https://sso1.pahilabs.com/download
INVALID_EMAIL / INVALID_REQUEST
Some required information is missing or malformed.
What to do: Check email format, fill all fields, and submit again.
MAIL_FAILED / OTP_STORE_FAILED / OTP_VERIFY_FAILED
The platform could not send or verify your code due to service/backend issues.
What to do: Wait a minute, request a new code, and retry. If it persists, contact support.
OTP_NOT_FOUND / OTP_INVALID / OTP_INVALID_FORMAT
The verification code is missing, incorrect, or not numeric.
What to do: Request a new code, enter digits only, and use the latest email code.
LOCAL_SERVER_OFFLINE
The web page cannot reach the local MAIA Desktop service.
What to do: Start MAIA Desktop, ensure it is running, then retry. If not installed, download it from here.
CLOUD_SERVER_OFFLINE / NETWORK
The browser cannot reach the MAIA cloud service.
What to do: Check internet, VPN/firewall rules, then retry.
ADMIN_NOT_FOUND / SESSION_EXPIRED / INVALID_OTP / TOO_MANY_ATTEMPTS
Admin login failed due to account state, expired code, wrong code, or retry limits.
What to do: Request a new code, confirm you use the same email, and retry after cooldown if rate limited.
DB_ERROR / UNKNOWN / SERVER_ERROR
Unexpected backend error.
What to do: Retry once, then contact support with timestamp and action performed.
Still Stuck?
Before contacting support, include: error code/message, your email/username, and when it happened.